FAQs

Catopia Co. offers premium Canadian cat furniture designed to meet the needs of both cats and cat parents.

We specialize in modern, eco-friendly cat trees, towers, and condos—crafted with sustainable materials that are safe for your pets and gentle on the planet. Whether you have a playful kitten or a big, heavy cat, our designs provide stable, stylish spaces made to last.

Looking for cat trees for large cats? Our sturdy, thoughtfully engineered structures offer extra support, comfort, and room to stretch and climb.

Explore our unique collection and transform your space with functional, design-forward furniture your cat will love.

We encourage you to measure your space carefully prior to purchase.

All product dimensions are clearly listed:

• In the Product Details section
• In the Product Dimensions section
• Within the product photos

Because our pieces are substantial in scale and design, confirming measurements ensures a seamless fit within your home.

Order changes are only possible in very limited circumstances. We work hard to process and ship orders as quickly as possible, which means modifications are usually not available once an order has been placed.

If you believe your situation is exceptional, please contact our customer support team at info@catopiaco.com as soon as possible, and we will do our best to assist you. Thank you for your understanding.

Order cancellations are only possible in very limited circumstances. Because we process and ship orders promptly, cancellations are generally not possible once an order has been processed.

If you believe your situation is exceptional, please contact our customer support team at info@catopiaco.com as soon as possible, and we will do our best to assist you. Thank you for your understanding.

Receive free shipping for purchases over 50$ within Canada!

We ship all orders exclusively with FedEx to ensure reliable and timely delivery. A tracking number will be provided as soon as your order is on its way.

All orders are processed within 24hrs and are expected to arrive within 3-7 business days (excluding holidays).

No. Catopia Co. is a Canadian local business and we currently ship only within Canada. This allows us to maintain high quality standards, reliable delivery times, and dedicated customer support for our Canadian customers.

We accept returns within 14 days of delivery on items that are unused, unassembled, and in their original packaging.

To be eligible for return:
* The item must be unused and unassembled
* All original packaging must be included
* The product must be in resalable condition

Due to the oversized nature of our pieces, return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Original shipping fees are non-refundable.

While rare, transit damage can occur. If your order arrives in less than perfect condition, please contact us within 48 hours of delivery with:
* Your order number
* Clear photos of the product
* Photos of the outer packaging
We will promptly arrange replacement parts or a replacement piece at no cost to you.

We do not offer direct exchanges. If you would like a different model, you may initiate a return (if eligible) and place a new order for your preferred piece.

Please contact us at info@catopiaco.com with your order number and reason for return.
If approved, we will provide detailed return instructions. Items returned without prior authorization may not be accepted.

If your returned item is found to be in any of the following conditions, it will not qualify for a refund:

• Assembled or partially assembled
• Used
• Missing the original packaging or components
• Damaged beyond normal transit wear
• Not in resalable condition
  

In these cases, the return will be deemed ineligible for a refund.

The item may be shipped back to the customer at the customer’s expense. If the customer declines to pay for return shipping, the item will be held for 14 days. After this period, if no shipping arrangement is made, the item may be responsibly discarded without refund.

Once your return has been received and inspected, refunds are processed to your original payment method within 3–5 business days. Processing times may vary depending on your financial institution.